专业标准

如何提出道德投诉

董事会和房地产经纪人协会®负责执行 REALTOR®道德准则. The 道德守则 imposes duties above and in addition to those imposed by law or regulation which apply only to real estate professionals who choose to become REALTORS®. Many difficulties between real estate professionals (whether REALTORS® or not) result from misunderstanding, 误解, 或者缺乏足够的沟通. 如果你对房地产专业人士有意见, 你可以和他们或者公司的主要经纪人谈谈. 开放, 建设性的讨论往往能解决问题或分歧, 不需要采取进一步行动.

在你提出道德投诉之前

请参阅 REALTOR®道德准则 请记住……

1. Only REALTORS® and REALTOR®-Associates are subject to the 道德守则 of the National Association of REALTORS®.
2. If the real estate professional (or their broker) you are dealing with is not a REALTOR®, your only recourse may be the state real estate licensing authority or the courts.
3. Boards and Associations of REALTORS® determine whether the 道德守则 has been violated, 而不是法律或房地产法规是否被违反. Those decisions can only be made by the licensing authorities or the courts.
4. Boards of REALTORS® can discipline REALTORS® for violating the 道德守则. Typical forms of discipline include attendance at courses and seminars designed to increase REALTORS®’ understanding of the ethical duties or other responsibilities of real estate professionals. REALTORS®也可能被训斥, 罚款, or their membership can be suspended or terminated for serious or repeated violations. Boards and Associations of REALTORS® cannot require REALTORS® to pay money to parties filing ethics complaints; cannot award “punitive damages” for violations of the 道德守则; and cannot suspend or revoke a real estate professional’s license. 纪律对道德过失的首要重点是教育, to create a heightened awareness of and appreciation for the duties the Code imposes.

道德投诉由乔治亚州房地产经纪人协会®处理. 要提交您的投诉，请查看这些  提出道德投诉的步骤. 如果您有任何问题或疑虑，请与我们立博体育赛事 Malikita大厅, 专业标准管理员和法律事务协调员, at 678.597.4139. 问题也可以通过电子邮件发送到GAR的法律事务部 codeofethics@garealtor.com.

如何申请仲裁

Please note that only a broker member of a REALTOR® Association may file an arbitration request against another broker member of a REALTOR®Association. To verify if both brokers involved are members of an Association of REALTORS®, 请立博体育赛事下面列出的GAR管理员. Once confirmed, you will receive the necessary paperwork to file a Request for 仲裁.

A Request for 仲裁 must be filed: 1) after the real estate transaction giving rise to the dispute has been completed; 2) within six months after the facts constituting the 仲裁 matter could have been known in the exercise of reasonable diligence; 3) by the broker of a real estate agency.

Requests for 仲裁 are handled by the Georgia Association of REALTORS®. 要提交您的请求，请查看这些 提交仲裁请求的步骤. 如果您有任何问题或疑虑，请与我们立博体育赛事 Malikita大厅, 专业标准管理员和法律事务协调员, at 678.597.4139. 问题也可以通过电子邮件发送到GAR的法律事务部 codeofethics@garealtor.com.

强制性的和. 自愿的

If both brokers involved in the commission dispute are members of an Association of REALTORS®, then they must arbitrate through the Association rather than litigate the matter per Article 17 of the 道德守则.

仲裁程序

在可仲裁的情况下, 仲裁委员会召集公正的仲裁小组, 无偏见的, 和经验丰富的房地产经纪人®来考虑您的情况. Designed to ensure that the due process rights of all parties are protected, 原告和被告可由律师代表, 传唤证人, 目前的证据, and challenge the qualifications of the panel members selected to hear the case.

The parties also enjoy a limited right to request a procedural review or file a legal challenge to the decision if they believe that there were procedural deficiencies or other irregularities that constitute a deprivation of due process. 然而, 这不是对判决本身的上诉, 只有进行听证会时使用的程序.

中介

除了仲裁服务, we also offer 中介 as an alternative for resolving commission or other business disputes. 中介 has become a popular alternative to arbitration because it is quicker, easier and provides the parties with more control over the final resolution of the dispute.

中介 allows members to negotiate a mutually agreeable solution by providing an impartial third party to facilitate discussion between the parties. It is a process that is generally faster and less expensive than arbitration. 中介 also allows members to avoid the confrontational and adversarial nature of an arbitration hearing. The goal is to foster dialog and reach an understanding that allows the parties to find a middle ground to resolve the conflict.

中介和. 仲裁

在仲裁, the parties are generally more concerned with testifying to the panel than talking through their dispute. 仲裁 awards are generally an "all or nothing" proposition where one party is awarded money and the other is left with nothing. Feedback indicates that REALTORS® emerge from successful mediations with a higher level of satisfaction with the result than REALTORS® who participate in the arbitration. 因此, the Member Services Department urges you to consider mediation as an alternative when filing an arbitration request. 调解不能解决争议的, 当事人可以毫不拖延地进行仲裁听证.

中介 is optional before the case gets forwarded to the Grievance Committee for initial screening. 然而, once the Grievance Committee has reviewed the case and if it determines that the case is arbitrable and mandatory arbitration, then the parties will have to attempt to resolve their business dispute via mediation before they can go to an arbitration hearing.

调解，不要仲裁!

观看NAR的一分钟视频，其中简要介绍了调解的好处.